Host Guide

How to remove a retaliatory Airbnb review: criteria and request templates for hosts
How to Remove a Retaliatory Airbnb Review: Criteria and Request Templates
Airbnb removes a review only when it breaks the review policy. Here's what counts as retaliation, what doesn't, and the request to send. Read more...
Guest asking for a refund after checkout: what Airbnb hosts should do first
Guest Asked for a Refund After Checkout? What Airbnb Hosts Should Do First
A guest checks out, then asks for money. Here's what to do in the first hour, the first day and the first three days, before you refund anything. Read more...