Don't Refund Yet: The 72-Hour Dispute & Review Defense Kit for Airbnb Hosts (PDF)

Got a refund request, a damage dispute or an unfair review? Don't refund yet.

This 50-page PDF gives Airbnb and Vrbo hosts a clear, timed plan for the first 72 hours of a dispute, plus the scripts and evidence routines that make your case easy for support to read.

What's inside

• The 72-hour protocol: what to do at hour 0, in the first 24 hours, with support, and when to refuse, offer partial or escalate
• 20+ copy-paste scripts for guests, support agents and public review replies
• The removal criteria to cite, and six unfair-review scenarios solved
• The three deadlines that decide most cases, checked against official help pages
• A listing, house rules and a 10-minute turnover routine that create evidence before you need it
• Printable checklists and templates

Free lifetime updates. Every rule is re-checked every three months. When something changes, the new version is emailed to you at no cost.

Format: PDF, 50 pages, US Letter, print-friendly. Read it on your laptop, tablet or phone, or print it. Instant download after payment.

Independent guide. Not affiliated with or endorsed by Airbnb, Vrbo or Booking.com. General information, not legal advice.